Support
How Can We Help?
Whether you have a question about our leak detection services or need an engineer right now, we are available around the clock. Pick the way that suits you best.
Reach Our Team
Common Questions
How do I report an emergency leak?
Ring us on 07456 975436 or 0207 046 1363. We answer 24/7 including weekends and bank holidays. Describe the situation and we will dispatch a leak detection engineer to your property as quickly as possible.
How long until an engineer reaches me?
We target a 60-minute arrival window for emergencies anywhere in London. During particularly busy periods it may take a little longer, but we will keep you updated on the phone throughout.
What equipment do your engineers use?
Our specialists carry professional-grade thermal imaging cameras (FLIR), acoustic listening equipment, hydrogen tracer gas systems, moisture meters, and pressure testing equipment. The right tools are selected based on your specific situation.
Do you provide reports for insurance claims?
Yes. Every detection survey includes a detailed trace and access report with thermal images, photographs, moisture readings, and a clear description of the leak source. These reports are designed to meet insurance company requirements.
Where do your engineers cover?
All 33 London boroughs across Greater London. Our team is positioned across the city so response times stay short wherever you are.
How do I cancel or move a booking?
Ring us on 07456 975436 as early as you can. There is no cancellation charge provided we have not already dispatched an engineer to you.
Explore Our Services
Looking for a specific service? Jump straight to what you need:
- Water Leak Detection
- Thermal Imaging
- Acoustic Detection
- Trace & Access
- Emergency Detection
- Central Heating Leaks
Still stuck?
Ring us any time of day or night. Our team is ready and waiting.